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Intake Worker

Toronto, Canada

**This position is also opened for Co-op students. 


Responsibilities:

  • Responsible for establishing a professional and supportive “first contact” for clients wanting to access services

  • Conduct professionally initial intake assessment, maintaining strict confidentiality

  • Performing client service registration, data input 

  • Book appointments into the schedules of appropriate settlement staff

  • Facilitate appropriate internal/external referrals to services required by clients

  • Actively participate in regular team meetings

  • Provide backup support and coverage for administrative team members as required

  • Prepare and submit timely statistical and progress reports

  • Meet all program goals as assigned

  • Other related duties as required

  • Schedule appointments with existing, and new clients.

  • Send faxes, and emails to corresponding companies to help complete files on behalf of the clients.

  • Answer phones and respond to clients' requests and concerns.

  • Follow up on clients' files that weren't immediately completed.

  • Provide clients with information on programs and services.