**This position is also opened for Co-op students.
Responsible for establishing a professional and supportive “first contact” for clients wanting to access services
Conduct professionally initial intake assessment, maintaining strict confidentiality
Performing client service registration, data input
Book appointments into the schedules of appropriate settlement staff
Facilitate appropriate internal/external referrals to services required by clients
Actively participate in regular team meetings
Provide backup support and coverage for administrative team members as required
Prepare and submit timely statistical and progress reports
Meet all program goals as assigned
Other related duties as required
Schedule appointments with existing, and new clients.
Send faxes, and emails to corresponding companies to help complete files on behalf of the clients.
Answer phones and respond to clients' requests and concerns.
Follow up on clients' files that weren't immediately completed.
Provide clients with information on programs and services.