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Customer Support Team Manager

Toronto, Canada

We are looking for an experienced Customer Support Team Manager to provide excellent customer service. The goal is to keep the department running in an efficient manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.

Responsibilities

  • Improve customer service experience, create engaged customers and facilitate organic growth

  • Take ownership of customers issues and follow problems through to resolution

  • Set a clear mission and deploy strategies focused towards that mission

  • Develop service procedures, policies and standards

  • Keep accurate records and document customer service actions and discussions

  • Analise statistics and compile accurate reports

  • Recruit, mentor and develop customer support representatives and nurture an environment where they can excel through encouragement and empowerment

  • Maintain an orderly workflow according to priorities

This position is also opened for Co-op Students