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Customer Support Representative - International Offices

North York, Canada

We are looking for Customer Support Representatives to manage customer queries and complaints at our international offices in Jamaica and Uganda. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

This position is also opened for Co-op students. 

Responsibilities:

  • Maintaining a positive, empathetic and professional attitude toward customers at all times.

  • Responding promptly to customer inquiries.

  • Communicating with customers through various channels.

  • Acknowledging and resolving customer complaints.

  • Processing orders, forms, applications, and requests.

  • Keeping records of customer interactions, transactions, comments and complaints.

  • Communicating and coordinating with colleagues as necessary.

  • Providing feedback on the efficiency of the customer service process.

  • Ensure customer satisfaction and provide professional customer support.